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Privacy policy

This Privacy Policy was last updated on December 7th,2020. This Privacy Policy is effective as of August 03, 2020.

The privacy policy (“Policy”) is applicable to the online interfaces of Samasth Living Private Limited (Under the brand name of “Settl.”) (“Settl.”, “us”, “we” or “our”) including www.thesettl.com, the mobile site/applications (including but not limited to the Settl. Member or any other app for iOS, Android, or any other windows operating system (collectively referred to as “Site”).

The purpose of this Policy is to describe how Settl. collects, uses, maintains and shares information about you (“user” or “you” or “your”) on account of you accessing and using the platform. This information may include but is not limited to any information you upload, emails that you exchange with Settl. and other users of the platform and any information submitted/ provided by you to Settl.

The Platform is owned by Samasth Living Private Limited ( under the brand name Settl.) Settl. operates, controls and manages the Services (as defined below) provided by it from its corporate office at No 438, 4th Floor, VRR Tranquil, HSR Layout Sector 3, Bangalore 560102 (hereinafter referred to as Settl.).

Table of content
  • By registering for and / or using the Services in any manner, including but, not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.
  • Certain of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
  • These Terms of Service apply to all users of the Services, including, without limitation, users who are the contributors of content, information, and other materials or services, registered or otherwise.
  • You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any type of circumstances or for any reason, use the Services. We may, in our sole discretion, refuse to offer the services to any person or entity and change the eligibility criteria at any time. You are solely responsible for ensuring that you are in compliance with these Terms of Service and all laws, rules and regulations applicable to you, and the right to access the services is revoked where you are not in compliance with these Terms of Service, where use of the services is prohibited, or to the extent the offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.
  • As part of the Services, you may be required to register for a user account with Settl. through an application provided by Settl. (an “Account”). You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii)use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene.
  • Your Account information may include information that is personal to you, such as your name, email address and phone number (collectively called “ personal details”). You may only provide your own personal details. You may not provide personal details of any third person. You must update your Account information to reflect any change to your personal details. If at any time any portion of your Account information is inaccurate or incomplete, or if you otherwise violate these Terms of Service, we may in our sole discretion and without advance notice choose to suspend or terminate your subscriptions / services, and Account or all three.
  • You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s user account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account.
  • By creating an Account, you agree to accept and receive communications from us as part of our provision of the Services, including via email, text message and calls, and/or push notifications to the registered mobile/telephone number and/oremail address you provided to us.
  • Definition For purposes of these Terms of Service, the term “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services.
  • Content You acknowledge that all Content accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate. Notices and Restrictions The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.
  • Use License Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, non sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for purposes other than using the Services is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. This license does not grant you any ownership rights in the Content.
  • Availability of Content We do not guarantee that any Content will be made available on the Site or through the Services. We reserve the right to, but do not have any obligation to, (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) to remove or block any Content from the Services.
  • Samasth Property Management Private Limited is a wholly-owned subsidiary of Samasth Living Private Limited, operating under the Settl. brand. This structure reinforces our commitment to seamless living experiences.
  • You promise not to use the services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services. You shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Content on or through the Services, that:
  • The Licensee undertakes to not infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty;
  • Licensee shall not disseminate any information which he/she knows is false, misleading, untruthful or inaccurate; is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by the Company in its sole discretion;
  • Licensee shall not conduct in any manner which constitutes unauthorised or unsolicited advertising, junk or spamming emails/text;
  • Licensee shall not disseminate any thing which contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any system, data, password or other information of the Company or of any third party;
  • Licensee shall not: (i) take any action that imposes or may impose (as determined by the Company in its sole discretion) an unreasonable or disproportionately large load on the Company (or Company’s third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures Company may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (iv) run any form of auto-responder or “spam” on the Services; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; (vi) harvest or scrape any Content from the Services; or (vii) otherwise take any action in violation of Company’s guidelines and policies.
  • Licensee shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application), except to the limited extent applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create derivative works of any part of the services, or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that Licensee receives hereunder. Licensee shall abide by all applicable local, state, national and international laws and regulations.
  • All the services, which are not directly and exclusively provided by the Company are third party services. Unless the service provided is classified as being provided by the Company, it is deemed to be a third party service. The Company, for the sake of convenience of the Licensee, may provide links/information of third party websites, services or resources available on the Internet. All transactions of the Licensee with the third party resources on the Internet, shall be at the own risk of the Licensee and no liability/claim shall be made to the Company for any deficiency, loss or harm caused to the Licensee due to the use of such third party services
  • The Licensee acknowledges that these third party resources are not under the control of the Company, and the License acknowledges that Company is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link on the website of the Company does not imply its endorsement or any association between the Company and any third party operators.
  • Any delay/deficiency in the service provided by the Third Party shall not entitle the Licensee to stop/reduce the payment of licence fee/subscription fee which is due and payable to the Company. Any act/omission in contravention of this provision shall amount to material breach of the terms and conditions.
  • Including but not limited to the services mentioned below, the following shall be considered to be third party services and Rectification of any fault in Third Party Services such as Wifi, Lift, Electricity, Water Supply, Water Tanker, DG Fuel,,Inverter, repair or replacement of electrical appliances - TV, AC, Induction stove, Microwave oven, Geyser, Kitchen inventories etc, shall be carried out as per the TAT policy of Settl. However, no request for waiver in the rent will be entertained for the non-availability of any of such services
  • Rental Receipts - The Company shall send the rental receipts to the registered email in the beginning of every month and the rental is to be paid by 5th of the same month to avoid late fee charges, and the same is to be paid through a designated account number which is unique to each licensee and/or pay through debit /or credit card, The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Gateway. Licensee agrees to make payment using that selected Payment Method. Company reserve the right to correct any errors or mistakes that the Payment Gateway makes even if it has already requested or received payment, The Monthly Rental does not include taxes. a 12% GST will be applied over and above the monthly rental. Kindly be advised that NEFT/UPI transactions are exempt from payment gateway charges if done via virtual account number/id provided. However, if the payment is processed through a payment gateway, the applicable charges will be the responsibility of the sublessee
  • Deposits The licensee needs to pay three months of security deposit, (i) The licensee is required to pay a part of the deposit referred as booking/ or token amount at the time of booking, (ii) The Security deposit to be paid will be mentioned in the subscription agreement and the same can be paid through Online and/or cheque, (iii) In the case where the licensee chooses to make an internal transfer from one property to another or upgrade his/her current occupancy type /booking, the difference in the amount of security deposit will be expected to be paid by the licensee before him/her making the actual transfer or upgrade. In case the new rent is lower than the previous one, the difference in security deposit is adjusted against the following month’s rent.
  • Refunds - The booking amount paid is non-refundable and all refunds shall be as per the refund policy of the Company.
  • Refunds on Move - out The security deposit shall be refunded, post a fixed deduction of Property Management Fees and any physical damage to the assets at the premises by conducting a move-out audit as per policies set out in the subscription agreement, within 15 bank working days from the day of move-out, (i) In case, the licensee terminates the subscription during the lock-in period, the Settl. shall be entitled to deduct one month’s rent which shall be deducted from the security deposit at the time of moving out. Hereinafter referred to as “Contract breakage charges”, (ii) If the licensee terminates the subscription after the expiry of the lock-in period without prior intimation of 30 days to the Settl., rent of one month shall be levied on the licensee which shall be deducted from the deposit at the time of moving out. Hereinafter referred to as “Notice Period charges”, (iii) Any unpaid rent, utility payments, late fee payment will be deducted from the security deposit at the time of moveout.
  • Contract Extension - The Contract Extensions are accepted and confirmed through the Settl. Mobile Application or Forms shared by time and again, the confirmation is valid if confirmed over an email/telephonic and /or whatsapp communication from the registered mobile / email address registered with the Company.
  • Move-out - The licensee must inform Settl. at least 30 days before they intend to move out through Company’s application and/or via email to licensees@thesettl.com, (i) The licensee will have to pay the entire month's rent if move-out date is after the 3rd of the successive month.The Deposit will be refunded to the licensee in 30 bank working days from the End Date after deducting unpaid charges/damages, if any. The refund will be done only through an online transfer that is submitted and/or through payout links through Company’s payment gateway partner.
  • Mode of Refund The security deposit will be refunded via online transfer to the registered bank account of the licensee as per Company’s records. and/or through payment links generated through our payment gateway partner
  • In the event of default by the licensee on the payment of Licence fee, Utility charges, and other charges as mentioned in the agreement, for a period more than 12 days from the time invoice has been raised, the company shall be at liberty entitled to forfeit the entire security deposit and use reasonable force to remove the Licensee from the premises
  • In the following events, the Company shall terminate the subscription immediately with a deduction of two-month Rent from the security deposit.
  • Involved in any illegal activity within or outside the Premises and the licensee and/or the guest of the licensee is detained for the same.
  • Involved in drug abuse.
  • Misbehaviour with the other licensee of the property and Company by the licensee and/or his/her guest. The Company shall be at liberty to initiate action against the licensee suo-motu or on the basis of a complaint by other licensees.
  • Any other situation at the discretion of Settl., which would compromise the peace and tranquillity at the premises.
  • The Number of Guests allowed to use the premises is to be approved by the Settl Mobile Application provided by the LICENSOR and only up to two (2) persons are allowed per day. The Guest will be allowed only in Single Occupancy / Private Room. Guest in Double Sharing / Shared Occupancy is strictly prohibited, If any guest found without declaring in the Settl Mobile Application will attract a fine of Rs. 2000 + GST per guest per day.
  • The subscription agreement shall be governed by and enforced as per the Laws in India and for the purpose of enforcement; the place of jurisdiction will be the city in which the Premises are located.
  • In the event of any dispute arising out of or in connection with the agreement, the Parties shall, at first instance, attempt to amicably resolve the same through settlement discussions (recorded by way of email or telephonic conversations)
  • If Parties are unable to resolve their disputes within thirty (30)days of written intimation, the disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996 and its amendments from time to time. The arbitration will be conducted by a sole arbitrator appointed by mutual consent within 7 (seven) days of the receipt of the notice to arbitrate. All disputes shall be submitted for arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of Arbitration shall be Bangalore.
  • If Parties are unable to mutually agree, Company shall have the right to approach the appropriate court for appointment of the sole arbitrator. The process of arbitration shall be decided by the arbitrator in accordance with the provisions of the Arbitration Act. The cost of arbitration (including all legal costs) will be borne by the losing Party. Till the continuation of the proceedings and passing of the award, all the Parties will bear their own share of cost and can recover the same, once the award is passed, from the losing Party.